Our Policies
We work very hard to ensure that you have the best possible shopping experience with us however we do understand that there will be some rare cases where you may want to return, replace, or exchange your products. All such processes are governed by our standard policies which are designed to keep in mind your convenience. Please do read our policies carefully and we would be happy to answer your queries-
- Types of Products
Our portal is designed to service your needs around school products and services. We classify our product range into two specific categories as follows:
School Mandated Products & Services - These are the products and services which are mandated by your school. These products are specifically designed/produced/customized for the school and are typically available for purchase on your customized school store on Schools365 site.
Other Products & Services - Any product other than the School Mandated Products are classified as ‘Other Products’.
Our policies for each of the above product types may vary and hence it is important that you understand the difference before making your purchase decision.
- Order Update
All orders placed on Schools365 are subject to the following order update policies. Order update is applicable for those orders which are captured on our portal and not yet dispatched from our warehouse.
School Mandated Products & Services Other Products & Services Order update is allowed for these
You may update the order before the products are delivered to you by contacting our ever helpful customer service team and placing an order update request.
Order update** is allowed for these
You may update the order before the products are delivered to you by contacting our ever helpful customer service team and placing an order update request.
** Order update condition varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase
- Order Cancellation
All orders placed on Schools365 are subject to the following order cancellation policies.
School Mandated Products & Services Other Products & Services Order cancellation is not allowed for these products.
Order cancellation** is allowed for these products.
You may cancel the order before the products are delivered to you by contacting our ever helpful customer service team and placing a cancellation request.
** Product cancellation condition varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase
- Product Returns
All orders placed on Schools365 are subject to the following order returns policies.
School Mandated Products & Services Other Products & Services Product return is not allowed for these products
Product return** is allowed for these products.
You may return the products delivered to you by contacting our ever helpful customer service team and placing a return request within 7 working days after the receipt of the product.
We will not be able to process the return request after 7 days of delivery of the product(s).
** Product return condition varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase.
- Product Exchange
All orders placed on Schools365 are subject to the following product exchange policies.
School Mandated Products & Services Other Products & Services Product exchange is allowed for these products-
You may exchange the products delivered to you by contacting our ever helpful customer service team and placing a product exchange request within 7 working days** after the receipt of the product.
We will not be able to process the exchange request after 7 days of delivery of the product(s).
We will levy a nominal product exchange charge of Rs 130/- per order to facilitate pick-up of products from your location and also delivery of the replacement products as per your request.
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the exchange in case the above is not in order.
Product exchange** is allowed for these products.
You may exchange the products delivered to you by contacting our ever helpful customer service team and placing a product exchange request within 7 working days after the receipt of the product.
We will not be able to process the exchange request after 7 days of delivery of the product(s).
We will levy a nominal product exchange charge of Rs 130/- per order to facilitate pick-up of products from your location and also delivery of the replacement products as per your request.
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the exchange in case the above is not in order.
** Product exchange condition varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase
- Product Replacement
All orders placed on Schools365 are subject to the following product replacement policies.
Warranty Replacement
School Mandated Products & Services Other Products & Services Product replacement is allowed for these products. The replacement of products would be governed by the standard warranty terms and condition of the brand.
You may replace the products delivered to you by contacting our ever helpful customer service team and placing a product replacement.
We will not be able to process the replacement request if the product warranty period has lapsed.
Warranty replacement** is allowed for these products. The replacement of products would be governed by the standard warranty terms and condition of the brand.
You may replace the products delivered to you by contacting our ever helpful customer service team and placing a product replacement within 72 hours of receiving the product.
We will not be able to process the replacement request if the product warranty period has lapsed.
** Warranty replacement condition varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase
- Other Replacements
School Mandated Products & Services Other Products & Services Replacements are not allowed for these products except for replacement under product warranty terms and conditions.
Product replacement** is allowed for these products.
You may replace the products delivered to you by contacting our ever helpful customer service team and placing a product replacement request within 7 working days after the receipt of the product.
We will not be able to process the replacement request after 7 days of delivery of the product(s).
We will levy a nominal product exchange charge of Rs 200/- per order to facilitate pick-up of products from your location and also delivery of the replacement products as per your request.
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the exchange in case the above is not in order.
** Product replacement condition varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase
- Damage Delivery Replacement
School Mandated Products & Services Other Products & Services Product replacement will be provided for these products
You may request for the damaged products replacement by contacting our ever helpful customer service team and placing a product replacement request within 48 hours of the receipt of the product(s).
We will not be able to process the replacement request if the issue is highlighted after 48 hours of receipt of the product(s).
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the replacement in case the above is not in order.
Products replacement will be provided for these products
You may request for the damaged products replacement by contacting our ever helpful customer service team and placing a product replacement request within 48 hours of the receipt of the product(s).
We will not be able to process the replacement request if the issue is highlighted after 48 hours of receipt of the product(s).
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the replacement in case the above is not in order.
** Damaged delivery replacement condition and timelines varies from seller to seller on the marketplace. Please read “More Information” tab under the product listing before making the purchase
- Short Delivery Replacement
School Mandated Products & Services Other Products & Services Product replacement will be provided for these products
You may request for the short shipment to be re-delivered by contacting our ever helpful customer service team and placing a short delivery request within 48 hours from the receipt of the product(s).
We will not be able to process the replacement request if the issue is highlighted after 48 hours from the time of delivery of the product(s).
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the replacement in case the above is not in order.
Product replacement will be provided for these products
You may request for the short shipment to be re-delivered by contacting our ever helpful customer service team and placing a short delivery request within 48 hours from the receipt of the product(s).
We will not be able to process the replacement request if the issue is highlighted after 48 from the time of delivery of the product(s).
Please ensure that products are not used and all the products tags and boxes are intact. We will not be able to process the replacement in case the above is not in order.
- Payments
School Mandated Products & Services Other Products & Services Net Banking; Credit Card; Wallets; UPI
Cash on Delivery (COD) NOT applicable for these products
Net Banking; Credit Card; Wallets; UPI
** COD is not applicable. We are accepting only paid orders to ensure contactless delivery.
- Shipping Policy
School Mandated Products & Services Other Products & Services Fixed charges of 109 INR applicable for all orders.
For remote locations and locations in the states of Jammu and Kashmir, North Eastern States and Sikkim, there will be an additional Rs 100 towards remote location charge for all orders.
Fixed Charges of 109 INR applicable for all orders.
For remote locations and locations in the states of Jammu and Kashmir, North Eastern States and Sikkim, there will be an additional Rs 100 towards remote location charge for all orders.
- Order Refund
School Mandated Products & Services Other Products & Services No refund applicable for 'school mandated products & services'. Refund applicable only in an event the order cannot be serviced by Schools365.
All orders placed on Schools365 under this category are subject to our standard refund policies. The refund process is applicable if the request is received within 48 working hours of the delivery of goods/ service. You may request for a refund after cancelling your order by contacting our customer service team and place a refund request. We will issue credit note/ credit points equivalent to the value of the order to your account and the same can be redeemed within 90 days from the date of issuance of the credit note/ credit points.
IMPORTANT NOTE- The company reserves the right to change the policies from time-to-time and the customer agrees to the updated and revised changes in policy.
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