Q4. Ihavereceivedtheproducts,but Ineedanexchangetoanothersize.What shouldIdo?

A4. Please refer to our product wise exchange plan for Phase 1 order dates (detailed below). Shoes can beexchanged anytime for any order Phase . We will be sharing uniform exchange dates for each Phase closer to thedatesof delivery.

Product Name	Phase Ordering Dates	Phase wise delivery dates	Exchange Process	Exchange Dates	Exchange Timings	Exchange Location
School Shoes-Black	All Phases	All Phases	Direct walk into the warehouse and exchange your shoes	Monday- Saturday	11AM- 5PM	Schools365 warehouse
SchoolShoes-White	All Phases	All Phases	Direct walk into the warehouse and exchange your shoes	Monday- Saturday	10AM- 1PM	Schools365 warehouse
Formal Apparel	Until 30th April 2022	On or before 15th Aug	Exchange process to be done at the school campus	School will communicate the date of exchange request	10AM- 2PM	GCIS Campus
SportsApparel	Until 30th April 2022	On or before 15th Aug	Exchange process to be done at the school campus	School will communicate the date of exchange request	10 AM- 2PM)	GCIS Campus
GCIS School Socks;Sweatshirts;Belt and Cycling Shorts	Until 30th April 2022	On or before 15th Aug	Exchange process to be done at the school campus	School will communicate the date of exchange request	10AM- 2M	GCIS Campus

Q5.I have received my order but received short quantities.What should I do?

 

A5. You may please write to us at support.gcis@schools365.inwith your order number in the subject line and sharethe details of the product and quantity ordered and quantity received. We will action and dispatch the pending quantities within 48-72 or/and asper availability of stock- whichever is earlier,

Q6. I have received in correct products or/and sizes than what I ordered.What should I do?

A6.Pleasefindourresponse-

1. Shoes- You may please walk into our warehouse and exchange the shoes to the next size between 11AM-5PM,Monday- Saturday. Address mentioned in Annexure-A
2. Uniform- You may please visit the school campus on the appointed school uniform exchange dates and giveback these uniforms. We will take the new size requirement and will communicate delivery timeline within 72-96 working hours,

Q7.Can I come to your warehouse for exchange ofmykids’ Uniform?

 

A7. NO, we are not taking any uniform measurements at our warehouse. It's a packing and dispatch facility ONLY. The uniform sizing trial facility is available attheschool campus.

Q8.Can Icometoyourwarehousein caseIwanttobuy JUSTShoes?

 

A8. Yes, you can walk-in to our warehouse between Monday- Saturday, 11AM- 5PM to try and buy the school shoes ONLY.Noother productsareavailable for trial andsaleatourwarehouse.

Q9.Some students have received uniform,but my child has still not received it.What shouldIdo?

 

A.9 Please do not worry. We are strictly following the FIFO (first in first out) approach for order fulfilment, and we will deliver the order in the priority of who placed an order earlier with us. Your uniform order will be delivered as per delivery schedule mentioned in PartA (Q1).

Q10.What should students ’wear until they receive the uniform?

 

A10.Asper guide line received from the school,yourchild can wear casual dress until you receive your uniform.

PARTB-HOW DOI PLACE AN ORDERA FTER31 st JULY 2022

Q1. Iwould like to TRY the sizes and then place an order. What should Ido?

A1.Please find our response-

1. Sizing trials-Thesizing/ trial room is setare setup at the GCIS school campus. Please book an appointment with the school and check your sizes. We would request you to pls put the sizing samples back in its original place after completing trials,

 

1. Online Ordering- We will open ONLINE ordering for school uniform on Schools365.in every Saturday from 9am- 9pm for parents to place new orders for uniforms until 15thAugust 2022

Please Note- ORDERS will be required to be placed ONLINE ONLY. Please refer to“Online Buying Guide in Annexure-B”

Q2.What will be my delivery dates for order received between 1st August- 15th August 2022?
A2.Please find the dates of delivery of your order

Product Name	Applicable Classes	Ordering Dates	Phase4 Delivery Time lines
SchoolShoes-Black	Nursery-XII	6th Aug and 14th Aug	10 working days from the date of ordering
School Shoes-White	Nursery-XII	6th Aug and 14th Aug	10 working days from the date of ordering
Formal Apparel	Nursery-XII	6th Aug and 14th Aug	By 31st August 2022
Sports Apparel	Nursery-XII	6th Aug and 14th Aug	By 31st August 2022
GCIS School Socks; Sweat shirts; Belt and Cycling Shorts	Nursery-XII	6th Aug and 14th Aug	By 31st August 2022

 

Q3.Can I come to your warehouse for trial and dpurchaseof mykids’Uniform?

A3. NO, we are not taking any uniform measurements at our warehouse. It's a packing and dispatch facility ONLY. Theuniformsizingtrialfacility isavailable attheschool campus.

Q4.Can I come to your warehouse in case I want TOBUY School shoes?

 

A4. Yes, you can walk-in to our warehouse between Monday- Saturday, 11AM- 5PM to try and buy the school shoes ONLY.Noother products are available for trial and saleat our warehouse.

Q5. Idon't know the HOUSE color of my child.What should I do?

 

A6.Please call and check with the school frontdesk.The details will be provided by the school administration team.

Q6.What should students’wear until they receive the iruniform?

 

A6.Asper guideline received from the school,your child can wear casual dress until you receive your uniform.

 

PARTC-PAYMENT RELATED ISSUES-

PAYMENT RELATED ISSUES-

Case1.Money got debited from my account, but I didnot receive my order confirmation email.What should I do?

 

A1.Please go through the following steps-

1. Please wait for 24-48 hours.Sometimes payment gateway takes time to process transactions.
2. Even after 24-48 hours of wait time, if you’ve not received order # and order confirmation email, please write to us immediately atsupport.gcis@schools365.inand cc:payments@schools365.in.
3. Ourteam will check and resolve within 5-7 working days.
4. Our refunds usually reflect in the system between 7-10 working days. Due to high volumes, it may take up 15 working days.

Please Note- Do mention your school’s name and details of the payment reference number and amount debited fromyour account. Please do share your number and mobile number as well on the email. Our team will check and resolve within7 working days.

Case2-Money didnot get debited from my account and I received order confirmation mail. What happened?

A2.Please find our response and requested action item detailed below-

1. Most likely, the order status will reflect “Pending” in your order email received from Schools365. That means order is pending payment and it will be processed ONLY once our system receives the payment,
2. Please reach out to us support.schools365.in; cc:support.gcis@schools365.inandpayments@schools365.inrequesting for clarification and paymentlink to complete the order,

Case3- Am unable to make payments. Am stuck at the final step of payment gateway.What should I do?

A3.Please find the process for resolution detailed below-

1. Please write to us atpayments@schools365.inand cc:support.gcis@schools365.inalong with your order #anddetail the issue,
2. We will respond within 48-72 workings hours and resolve the payment issue,

Case4-Moneygot debited twice.What should Ido?

A1.Please be rest assured your money is safe with us. Please following the below detailed process-
Step1- Pl write to us at support.gcis@schools365.inand cc: payments@schools365.inand mention the School Name;Order ID; payment reference details and screenshot of payments,
Step2-Our team will check and respond with 48-72 workinghours.
Step3- Escalation matrix- In case you do not get a response within 72 working hours, please write to us atamit@sports365.inandcc:kalpana@sports365.in– they will check andresolve

PARTD-EXCHANGE/RETURN POLICY&REFUNDSPOLICY-

Q1.Can Ireturn theproducts?
A1. We do not provide refunds against orders placed. These are school specific products and are made to order as per schools’ requirement.

Q2.Can I exchange the products that I received against another size?

A2. Yes, you can exchange your products with us. At this moment, we are not providing any exchange of uniforms atour warehouse. ONLY shoes can be exchanged at our warehouse.Please refer to Part B and Part C for uniform and Shoes exchange process.

Q3.Refundspolicy-

A3. We offer refunds only if we are unable to service the product; incorrect school product ordered; incorrect payment made & payment issue due to payment gateway. The usual process takes about 5-7 working days at ourend after receipt of all details at our end to process refund. However, due to high volumes, it may take up to 10-15 working days to process refund payments.

Exchange and Refunds Policy-https://schools365.in/return_refund_exchange_policy

PARTE-CUSTOMER SUPPORT MATRIX FOR GCIS,BANGALORE-

Status of my order;exchange support-

Level	ResponseTimeline	EmailID 1	EmailID 2
Level1	48-72hours	Support.gcis@schools365.in	kiran@pulsesports.in
Level2	48hours	amit@sports365.in	kalpana@sports365.in
Level3	48hours	escalation@schools365.in

1. Orderamendmentsupport-

Level	Response timeline	Emailid1	Emailid2
Level1	48-72 hours	Support.gcis@schools365.in	support@schools365.in
Level2	48hours – 72 hours	amit@sports365.in	kalpana@sports365.in
Level3	48hours – 72 hours	escalation@schools365.in

Paymentissueandrefundrelatedsupport-

Level	ResponseTimeline	EmailID 1	EmailID 2
Level1	48–72hours	Support.gcis@schools365.in	payments@schools365.in
Level2	48-72hours	amit@sports365.in	kalpana@sports365.in
Level3	48 – 72 hours	escalation@schools365.in

Annexure – A – Schools365 warehouse address

Bangalore warehouse address-

Schools365 Limited, #A 06/A, NGEF AncilliaryIndl Estate, Garudacharpalya, Hoodi, Next to Bharuka Gas Agency, Bangalore-560048 (Please take first right after entering the NGEF Layout and the last building in the lane is our warehouse)
Operation Days and Timings-
Monday -Friday from 11AM- 5:00 PM,
Saturdays 11:00 AM- 5:00 PM, Sundays; Public and National holidays we will be closed.
Google Link: https://goo.gl/maps/74VJgxh3YUUFw3aTA

Kindly Note-

We are experiencing an abnormal call flow at the moment on our customer line numbers and are unable to take all calls at the moment.  We apologize in advance,

We are not providing any exchange of uniforms at the warehouse.,

We are NOT providing any trials for uniforms at the warehouse,

Exchange for ONLY shoes is available at the warehouse